In what seems to be a much required development, Praveen Dalal, a Supreme Court Lawyer, sent a show cause cum legal notice to Vodafone, Delhi regarding illegal and unreasonable demand for deposit of documents for reverification that have already been submitted by millions of Indians, including him.It is also learnt that e-mail has also been sent to Minister Kapil Sibal in this regard bringing to his notice the arbitrary manner in which the entire reverification exercise is conducted by Vodafone, Delhi.
Mobile service provider like Vodafone have been using unreasonable and arm twisting techniques of disconnecting the connections of law abiding and honest users who have already submitted all the required documents at the time of getting connection.
Further, there is no assistance of any sort from Vodafone customer care that never replies back to the grievances of its users. This is definitely against the license terms and conditions that asks service providers like Vodafone to provide qualitative services to its users and resolves all their grievances and disputes.
In the past the department of telecommunications (DoT) has been too friendly with telecom companies and this is the reason why controversial issues like 2G scam took place.
DoT India must establish a procedure where the illegal and unreasonable practices adopted by telecom service providers can be analysed and curbed. Presently, the service providers have a free hand and this is a nightmare for the end users.
With Kapil Sibal as the new Minister, we can expect efficiency, transparency and accountability of telecom dealings. Although he has much more important tasks at hand, it would be a good idea if he analyses the reverification menace created by service providers like Vodafone as well.
